Troubleshooting Steps

/Troubleshooting Steps
Troubleshooting Steps2017-10-10T19:19:48+00:00

Troubleshooting Steps

If you are having trouble getting your device to sync with Challenge Runner please follow the steps provided below which are applicable to all devices;

  1. Ensure you have successfully loaded Challenge Runner to your device
  2. Turn off your device (allows device to reset)
  3. Turn on your device and check for successful syncing to Challenge Runner
  4. Uninstall Challenge Runner and reinstall it, check for successful syncing
  5. Still having an issue, please send a detailed email (including type of device, model and problem you are having) to . Please allow 24 hours for response.


 The Sheet Metal Occupational Health Industry Trust (“SMOHIT”) is not a licensed medical-care provider and it has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition.

You should understand that when participating in any exercise or exercise program, there is the possibility of physical injury. By participating in this SMOHIT STEPS Challenge program, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge SMOHIT from any and all claims or causes of action, known or unknown, arising out of SMOHIT or its vendors’ negligence.

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